Privacy Policy

We collect information you provide to us directly and information collected automatically when you use our website. We collect only what is necessary and proportionate to deliver our services.

1.1 Information You Provide Directly

1.2 Information Collected Automatically

When you visit our website, we automatically collect certain technical data including your IP address, browser type, operating system, pages visited, time spent on pages, and referring URLs. This is collected through cookies and standard web server logs.

We use the information we collect for the following specific purposes. We process your data only where we have a lawful basis to do so.

• To respond to enquiries and provide quotes: When you submit a quote request or contact form, we use your contact details and service preferences to prepare and send you a tailored quote, and to schedule a site visit where applicable.
• To deliver and improve our services: We use project details, property information, and job records to plan, execute, and follow up on your installation, repair, or custom design project.
• To send service communications: We may contact you about your booking, installation date, follow-up surveys, or 12-month guarantee checks. These are not marketing communications and cannot be opted out of if you are a customer.
• To send marketing communications (with consent): If you have subscribed to our newsletter or opted in, we may send you seasonal tips, special offers, and service announcements. You can unsubscribe at any time.
• To improve our website and services: We use aggregated, anonymised analytics data to understand how visitors use our website and to improve our content, user experience, and service offerings.
• To comply with legal obligations: We may process and retain certain data to meet our legal and regulatory obligations, including tax records, warranty documentation, and contract records.

We may share your information in the following limited circumstances only:

• Service partners: We work with a small number of trusted partner companies for specialist services (e.g. glass suppliers, specialist hardware providers). We share only the minimum information necessary and require all partners to maintain the same standards of data protection.
• Technology providers: We use third-party tools for website analytics (Google Analytics), email communications (e.g. Mailchimp), and customer relationship management. These providers process data on our behalf under data processing agreements.
• Legal requirements: We may disclose your information if required to do so by law, court order, or a regulatory authority, or where we believe disclosure is necessary to protect our rights or the safety of others.
• Business transfers: If ClearView Windows & Doors is acquired or merged with another company, your information may be transferred as part of that transaction. We will notify you in advance of any such transfer.

Our website uses cookies — small text files stored on your device — to improve your experience and help us understand how our website is used.

You can control cookies through your browser settings. Disabling non-essential cookies will not affect your ability to use our website, though some features may be limited. You can also opt out of Google Analytics tracking at tools.google.com/dlpage/gaoptout.

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

• Customer records (completed projects): Retained for 7 years after project completion to comply with tax regulations and to manage warranty claims.
• Quote enquiries (not converted): Retained for 12 months from the date of the enquiry, then securely deleted.
• Newsletter subscribers: Retained until you unsubscribe, after which your data is deleted within 30 days.
• Website analytics data: Retained in anonymised, aggregated form for up to 26 months.
• Legal and compliance records: Retained for the period required by applicable Indian law (typically 7–10 years).

Under the Digital Personal Data Protection Act, 2023 (India) and other applicable laws, you have the following rights regarding your personal data:

• Right to Access: You have the right to request a copy of the personal data we hold about you at any time.
• Right to Correction: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: You may request that we delete your personal data where it is no longer necessary for the purpose it was collected, subject to our legal retention obligations.
• Right to Withdraw Consent: Where we rely on your consent to process your data (e.g. marketing emails), you may withdraw that consent at any time by clicking 'unsubscribe' in any email or contacting us directly.
• Right to Object: You have the right to object to the processing of your data for direct marketing purposes at any time.
• Right to Grievance: You have the right to raise a grievance about how we process your data with our data protection contact, or with the Data Protection Board of India once established.

To exercise any of these rights, please contact us at privacy@clearviewpune.in. We will respond to all requests within 30 days.

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration. Our security measures include:

• SSL/TLS encryption for all data transmitted through our website
• Password-protected and access-controlled systems for customer data
• Regular security reviews of our IT systems and third-party providers
• Staff training on data protection and privacy best practices
• Restricted access to personal data on a need-to-know basis

While we take every reasonable precaution, no system is completely secure. In the event of a data breach that poses a risk to your rights, we will notify you and relevant authorities as required by law.

Our website may contain links to third-party websites such as Google Maps, social media platforms, review sites (Google, JustDial), and payment providers. These sites have their own privacy policies, and we are not responsible for their content or practices. We encourage you to review the privacy policies of any third-party sites you visit.

Our website and services are not directed to children under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us immediately at privacy@clearviewpune.in and we will delete it promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Display a prominent notice on our website for 30 days
• Notify existing newsletter subscribers by email of significant changes

Your continued use of our website or services after any changes constitutes your acceptance of the updated policy. If you disagree with any changes, please stop using our services and contact us to request deletion of your data.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact our data protection contact:

We aim to respond to all privacy-related enquiries within 30 business days.